Your privacy matters to us. This Policy explains exactly what personal data golden3 collects, why we collect it, how we use it, and what rights you have over your information as a player on our Platform.
These highlights give you a quick overview of our privacy practices. They do not replace the full policy — please read all sections below for complete details.
We collect data you provide during registration (name, email, date of birth, address), KYC identity documents, payment method details, and technical usage data generated while you interact with the Platform.
Your data is used to operate your account, process MYR transactions via DuitNow, FPX, and Malaysian e-wallets, complete KYC verification, prevent fraud, and comply with our international licensing obligations.
All data is encrypted in transit using 256-bit SSL. Sensitive data at rest is encrypted using industry-standard protocols. Access to personal data is strictly limited to authorised personnel on a need-to-know basis.
golden3 does not sell, rent, or trade your personal data to third-party marketing companies or data brokers. Your information is used solely to provide and improve our services.
You have the right to access, correct, or request deletion of your personal data. You may also request a copy of your data or restrict how it is processed by contacting our support team.
Data is retained for the minimum period required by our licensing obligations — typically 5 years after account closure for financial records and KYC documents. Marketing preferences are cleared on request immediately.
This Privacy Policy ("Policy") describes how golden3 ("golden3", "we", "us", "our"), the operator of the online gaming platform at https://golden3.cam (the "Platform"), collects, uses, stores, and shares personal data relating to registered users ("Players", "You") and visitors to the Platform.
golden3 is committed to handling your personal data with care, transparency, and in accordance with internationally recognised data protection principles, including those reflected in frameworks such as the General Data Protection Regulation (GDPR) and applicable data protection laws in the jurisdictions where we operate.
By registering an account on the Platform, completing our KYC (Know Your Customer) process, or continuing to use our services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
For the purposes of this Privacy Policy, the following definitions apply:
golden3 collects personal data through the following channels and in the following categories:
3.1 Data You Provide Directly
3.2 Data We Collect Automatically
3.3 Data from Third Parties
| Data Category | Examples | Source |
|---|---|---|
| Identity | Name, date of birth, MyKad / Passport | Provided by you |
| Contact | Email, phone, residential address | Provided by you |
| Financial | e-Wallet refs, bank account refs, crypto wallets | Provided by you / payment processor |
| Technical | IP address, device ID, browser | Automatically collected |
| Behavioural | Game history, bet records, session data | Automatically collected |
| Communications | Chat logs, email threads, support tickets | Provided by you |
golden3 processes your personal data under one or more of the following lawful bases:
Your personal data is used by golden3 for the following purposes:
golden3 does not sell, rent, or trade your personal data. We share data only in the following limited circumstances:
As an internationally licensed online gaming platform, golden3 operates with infrastructure and service providers in multiple countries. Your personal data may be transferred to and processed in countries outside your country of residence, including countries that may not have equivalent data protection laws.
Where such transfers occur, golden3 ensures appropriate safeguards are in place, including:
Malaysian players should be aware that their data may be processed outside Malaysia. By using the Platform, you consent to these transfers subject to the safeguards described above.
golden3 retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to the following retention schedules:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Licensing obligation |
| KYC identity documents | 5 years after account closure | AML regulatory requirement |
| Transaction and bet history | 5 years after last transaction | Licensing / legal obligation |
| Support communications | 2 years after resolution | Dispute resolution / legitimate interest |
| Marketing consent records | Until withdrawn, then 1 year | Consent / legal record |
| Technical and usage logs | 13 months on a rolling basis | Security / fraud prevention |
| Self-exclusion records | Duration of exclusion + 5 years | Responsible gambling obligation |
After the applicable retention period, personal data is securely deleted or anonymised. Anonymised data (which cannot be linked back to you) may be retained indefinitely for statistical and analytical purposes.
golden3 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure:
golden3 uses cookies and similar technologies (including local storage and session tokens) on the Platform for the following purposes:
You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the Platform, although some personalisation features may be limited.
golden3 does not use third-party advertising cookies or allow external advertising networks to place tracking pixels on the Platform.
Depending on applicable data protection law, you may have the following rights regarding your personal data held by golden3:
To exercise any of these rights, please contact our support team at [email protected] or via live chat. We will acknowledge your request within 2 business days and aim to fulfil it within 30 days.
golden3 strictly prohibits access to the Platform by persons under the age of 21. We do not knowingly collect personal data from minors.
All players are required to confirm their age during registration. Before any withdrawal is approved, KYC verification — which includes date of birth confirmation against a government-issued ID — is mandatory. Any account found to belong to a person under 21 will be immediately closed, and all associated data will be handled in accordance with our standard data retention policy, with any deposited funds returned where possible.
If you believe a person under 21 has registered on golden3, please contact us immediately at [email protected].
golden3 processes certain data specifically to support responsible gambling obligations. This includes:
Processing for responsible gambling purposes is conducted under our legitimate interests and legal obligations as a licensed operator. This data is retained for the duration of any exclusion plus 5 years, to protect the player's interests even if they attempt to register under different details.
For full information on our responsible gambling tools and support resources, please visit our Responsible Gambling page.
golden3 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. Any changes will be published on this page with an updated effective date at the top of the document.
For material changes that significantly affect how we process your personal data, golden3 will provide advance notice via email to your registered address or via an in-Platform notification at least 14 days before the change takes effect. Continued use of the Platform after a Policy update constitutes your acceptance of the revised terms.
For any questions, requests, or complaints relating to this Privacy Policy or our data practices, please contact the golden3 Data Protection team through the following channels:
We aim to acknowledge all privacy-related enquiries within 2 business days and to provide a substantive response within 30 calendar days. Where a request is complex or involves large volumes of data, we may extend this period by a further 60 days and will notify you accordingly.
We take your privacy seriously. Every player on golden3 benefits from robust data protection, transparent practices, and full control over their personal information. Explore our platform knowing your data is safe with us. For players aged 21 and above only.
🔞 21+ only. Play responsibly. Responsible Gambling →